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Our fundraising promise to you


Our fundraising promise to you

As a proud member of the Fundraising Regulator, we promise to have high standards for you…

We’ll stand by the Fundraising Code of Practice as well as charity and fundraising laws. We will monitor the fundraisers, volunteers and third parties that fundraise on our behalf to ensure that we’re a legally responsible charity.


We’re clear, open & honest


It is very important to us that we always tell the truth and we don’t exaggerate. This includes being sure to do what we say we are going to do with your donation.

We establish strong relationships with any third parties that we work with and certify that they follow our open and honest conduct. So much so that we’ll make this relationship and the financial arrangement transparent to you.

We’ll be accountable by always responsibly resourcing and considering the impact our fundraising has. We’re happy to explain our fundraising costs and show how they are in the best interests of our cause if challenged.

 


We’re respectful & fair


We’ll treat everyone we interact with fairly, showing sensitivity and adapting our approach depending on your needs. It’s our priority to ensure that everyone feels safe and comfortable when interacting with us.

We respect your rights and privacy as a supporter – we will not put undue pressure on you to give a gift to Make Some Noise. If you don’t want to give or wish to cease giving, we will respect your decision and assist you to do so.

We won’t pester you with endless emails, calls and messages and will always be lawful with our contact towards you. We won’t contact you in any way we don’t have permission to do so.

We’ll take care not to use any images or words that intentionally cause distress or anxiety. If you would like to know more about this, including our Vulnerable Supporter Policy please contact us.

 


We’re here to listen


If you’re unhappy with anything we’ve done whilst fundraising, you can contact us to make a complaint here. We take complaints very seriously and ensure our complaints process is clear and easily accessible.

We’re committed to always providing clear, evidence-based reasons for our decisions on complaints and take time to carefully process and respond to the complaints and criticism we receive.


We’ll display the Fundraising Regulator badge on our fundraising materials to show we’re committed to good practice.

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